top of page
FAQ
Frequently asked questions
General
Try On @ Home
Start your bridal rental journey by browsing our collection and selecting three dresses for a four day try on @ home service.
Choose your dream dress and reserve up to a month-long rental, adding it to your cart,
We recommend opting for our £15 Accidental Damage Protection for secure rental, After adding shipping and payment details, review your order, and await your confirmation email.
Charges for unsuccessful orders are will be refunded promptly.
Our dress rental process is simple. Browse our collection and select a dress and any pieces you love,
If you have used our Try On @ Home service to check the fit of an item and do not need alterations, go ahead and schedule delivery for 1 week before your wedding.
If you are checking out without trying on beforehand, please schedule delivery three weeks before your wedding to allow for alterations by us before shipping.
Checkout by adding delivery and payment details. We’ll post your dress on your selected dates, providing confirmation email and tracking details. If issues arise, please contact us promptly. For returns, use the original packaging and prepaid label provided.
We'd encourage brides to schedule their chosen dates as soon as they find the dress or dresses they love! This ensures availability and any further queries brides may have are covered in good time.
Booking a year to six months in advance is can give you piece of mind your dress will be booked on your specified dates. However we are only too happy to accommodate last minute weddings, please contact us.
As long as the rented items are returned to our team within the rental period and are not damaged, you are more than welcome to take them abroad. As always, take care of items as T&C's will apply.
We give you an extra day built in to a rental period specifically for if are travelling for your wedding. A 2-week wedding abroad and cant make it to a postage point in time? No worries, you have an extra day as back up!
We are dedicated to sustainability by curating a diverse collection that includes new, vintage, and pre-loved bridal gowns.
Our mission is to weave the old romance of past gowns with modern styles and design methods, significantly reducing the waste typically produced by the bridal industry. We meticulously select each piece to ensure quality and timeless beauty, providing brides with eco-friendly options without compromising on style or elegance.
By choosing a gown from Dots Bridal, you are not only finding your dream dress but also supporting a sustainable approach to bridal fashion.
At Dots Bridal, we understand that every bride has unique needs and preferences. That's why we offer flexible purchase options to suit your specific situation, You can choose to purchase or rent selected dresses.
Whether you prefer to own your dream dress or enjoy it for a day, we have you covered.
Additionally, for those looking for something truly special, we provide made-to-order gowns customized based on available materials and designs.
bottom of page